Charles Hart Isaacs

Primus Knowledge Solutions, Inc. develops software media and digital solutions. The company provides knowledge management software that enables customer relationship management implementations. It also offers electronic communication solutions, such as email management, chat, and wireless solutions. Its products are used by businesses, such as contact centers, help desks, web self-service, and electronic communication channels. Primus Knowledge Solutions was founded in 1986 and is headquartered in Seattle, WA.

Part of Oracle Corp., Broad Daylight, Inc. is a company that develops software for customer and employee self-service. The company is based in Santa Clara, CA. Broad Daylight was acquired by Primus Knowledge Solutions, Inc. on September 05, 2003 for $2.96 million.

KANA Software, Inc. helps the world's best known brands master the service experience. Its solutions help companies create consistent, knowledgeable conversations with their customers across every channel -- phone, email, chat and web. KANA is a complete solution for mastering the multi-channel service experience spanning the contact center agent desktop, email management, chat management, agent knowledge, and web self-service. KANA is proud to work with companies who have a relentless focus on customer service.