Profil
Dan Hardy co-founded Pathworks Software Corp.
in October, 2004 and serves as Chief Architect Officer.
Prior to co-founding Pathworks Software, he held various positions at International Business Machines Corp., The BMC Group, Inc., Allegis Corp.
and Remedy Corp.
Anciens postes connus de Dan Hardy
| Sociétés | Poste | Fin |
|---|---|---|
Helpstream, Inc.
 Helpstream, Inc. Miscellaneous Commercial ServicesCommercial Services Helpstream is the first company in the world to deliver a truly social customer service and relationship management system. Its products are for companies that need more effective ways to service their customers and build outstanding customer relationships. Helpstream enables companies to stop deflecting and start engaging with their customers like never before. Helpstream is designed and developed by a team of experienced professionals with extensive experience in customer service and relationship management solutions. They set out to build a product that would deliver orders of magnitude improvements in service effectiveness and customer satisfaction. They wound up with a set of products that represent a whole new way of thinking about Customer Relationship Management (CRM). Unlike sales-focused CRM systems, Helpstream is built specifically for Web-driven customer service and support. What's the difference? Most CRM systems in place today are centered on process management, and the only relationships being managed effectively are the relationships between sales representatives and their quotas. They came to the conclusion that companies need to leave behind the illusion of managing customers and instead engage customers on their own terms, as members of a large, vibrant, and self-supporting community. Through the extensive use of social Web technologies deeply integrated with modern customer service and collaboration processes and workflows, Helpstream changes the way companies are able to interact with their customers. Helpstream centers customer interaction not on issue resolution, but on the customer. It connects customers with information, with each other, and it drives effective customer engagement across all business functions. Perhaps most important, Helpstream gives you an opportunity to participate in the conversation, generate positive word of mouth, and extend your brand to include exceptional service. Helpstream's SaaS design makes it fast to deploy, easy to use and affordable. It can be deployed as an integrated complement to existing systems or completely replace what you're using today. Helpstream has over 100 customers in various industries including high tech, government, healthcare, financial- and professional-services. Helpstream is a private, venture capital-backed company headquartered in Mountain View, California. | Fondateur | 10/11/2010 |
Remedy Corp.
 Remedy Corp. Packaged SoftwareTechnology Services Remedy Corp. provides information technology service management solutions. Its Action Request System is a comprehensive service management platform and flexible development environment used to rapidly design, develop, and deploy applications that automate and extend business processes. The company was founded by Larry Garlick and Doug Mueller in 1990 and is headquartered in Mountain View, CA. | Corporate Officer/Principal | - |
Allegis Corp.
 Allegis Corp. Packaged SoftwareTechnology Services Allegis Corp. develops partner relationship management software. The company also provides computer programming, systems administrators, information retrieval systems and management information systems services. Allegis was founded in 1998 and is headquartered in San Francisco, CA | Corporate Officer/Principal | - |
The BMC Group, Inc.
 The BMC Group, Inc. Miscellaneous Commercial ServicesCommercial Services The BMC Group, Inc. provides management consulting services. The private company is based in Seattle, WA and has subsidiaries in the United States. | Corporate Officer/Principal | - |
| IBM | Corporate Officer/Principal | - |
Expériences
Fonctions occupées
Relations
Relations au 1er degré
Entreprises liées au 1er degré
Homme
Femme
Administrateurs
Exécutifs
Sociétés liées
| Sociétés cotées | 1 |
|---|---|
| IBM | Technology Services |
| Entreprise privées | 4 |
|---|---|
Helpstream, Inc.
Helpstream, Inc. Miscellaneous Commercial ServicesCommercial Services Helpstream is the first company in the world to deliver a truly social customer service and relationship management system. Its products are for companies that need more effective ways to service their customers and build outstanding customer relationships. Helpstream enables companies to stop deflecting and start engaging with their customers like never before. Helpstream is designed and developed by a team of experienced professionals with extensive experience in customer service and relationship management solutions. They set out to build a product that would deliver orders of magnitude improvements in service effectiveness and customer satisfaction. They wound up with a set of products that represent a whole new way of thinking about Customer Relationship Management (CRM). Unlike sales-focused CRM systems, Helpstream is built specifically for Web-driven customer service and support. What's the difference? Most CRM systems in place today are centered on process management, and the only relationships being managed effectively are the relationships between sales representatives and their quotas. They came to the conclusion that companies need to leave behind the illusion of managing customers and instead engage customers on their own terms, as members of a large, vibrant, and self-supporting community. Through the extensive use of social Web technologies deeply integrated with modern customer service and collaboration processes and workflows, Helpstream changes the way companies are able to interact with their customers. Helpstream centers customer interaction not on issue resolution, but on the customer. It connects customers with information, with each other, and it drives effective customer engagement across all business functions. Perhaps most important, Helpstream gives you an opportunity to participate in the conversation, generate positive word of mouth, and extend your brand to include exceptional service. Helpstream's SaaS design makes it fast to deploy, easy to use and affordable. It can be deployed as an integrated complement to existing systems or completely replace what you're using today. Helpstream has over 100 customers in various industries including high tech, government, healthcare, financial- and professional-services. Helpstream is a private, venture capital-backed company headquartered in Mountain View, California. | Commercial Services |
The BMC Group, Inc.
The BMC Group, Inc. Miscellaneous Commercial ServicesCommercial Services The BMC Group, Inc. provides management consulting services. The private company is based in Seattle, WA and has subsidiaries in the United States. | Commercial Services |
Allegis Corp.
Allegis Corp. Packaged SoftwareTechnology Services Allegis Corp. develops partner relationship management software. The company also provides computer programming, systems administrators, information retrieval systems and management information systems services. Allegis was founded in 1998 and is headquartered in San Francisco, CA | Technology Services |
Remedy Corp.
Remedy Corp. Packaged SoftwareTechnology Services Remedy Corp. provides information technology service management solutions. Its Action Request System is a comprehensive service management platform and flexible development environment used to rapidly design, develop, and deploy applications that automate and extend business processes. The company was founded by Larry Garlick and Doug Mueller in 1990 and is headquartered in Mountain View, CA. | Technology Services |
