Michael Sheridan

Alvaria, Inc. is an enterprise contact center solution provider that offers leading-edge customer experience and workforce engagement software, as well as cloud services technology solutions. The company is based in Westford, MA and has a global presence of subsidiaries in several regions. The company specializes in contact center and workforce engagement solutions for large call centers across various industries. The company was founded in 1973, and the CEO is Jeff Cotten. Alvaria was acquired by Vector Capital Management LP from Aspect Software Parent, Inc. on February 04, 2019.

Concerto Software, Inc. is used to designs, develops and provides customer interaction management (CIM) solutions. The solutions provided by the company enable companies to more effectively manage interactions with customers via voice, email, the Web and fax. The company was headquartered in Westford, MA.

Rockwell FirstPoint Contact Corp. provides technology solutions including contact center operations services, systems integration, applications development and VoIP services. The company is headquartered in Wood Dale, IL.

Genesys Cloud Services, Inc. provides customer service and contact center solutions. It also offers business consulting, professional services, Genesys support and care, Genesys Guru managed services and Genesys customer advocacy program. The firm?s solutions include contact center modernization, self service, enterprise workload management, proactive customer communications, cloud, continuous workforce optimization and different solutions by industry. The company was founded in 1990 and is headquartered in Daly City, CA.

Aspect Software Group Holdings Ltd. is a holding company, which engages in the provision of customer contact and workforce optimization solutions. The company was founded in 1981 and is headquartered in Phoenix, AZ.

Talend SA engages in the provision of data and cloud integration solutions. It operates through the following geographical segments: Americas, EMEA, and Asia Pacific. The firm's solutions include industries, ecosystem, technologies, and business initiative. The company was founded by Bertrand Diard and Fabrice Bonan on September 19, 2005 and is headquartered in Surenes, France.